1. Terms and definitions.

1.1. In this offer, unless the context requires otherwise, the following terms have the following meanings and are an integral part of it:

Seller - LLC "Bukhara Brilliant Silk Cluster" (legal address: Republic of Uzbekistan, Bukhara, B. Nakshband st., 256, account: 2020884090, "UzPromstroy Bank", MFO 00086, TIN 203608832, OKED 13103).

Buyer - any natural or legal person who has accepted a public offer on the terms of this offer.

Online store - the official online store of the Seller LLC "Bukhara Brilliant Silk Cluster", located at the Internet address Within the framework of this agreement, the concepts of Internet store and Store, as well as the Internet addresses and derivatives from are equivalent and are interpreted authentically, in the context of the offer.

Goods - the object of the agreement of the parties, the list of assortment names presented in the official online store of Bukhara Brilliant Silk Cluster LLC at the Internet address

  1. General provisions.

2.1. This public Offer (hereinafter referred to as the Agreement) is an official offer to any individual or legal entity who has the legal capacity and the necessary authority to conclude with LLC “Bukhara Brilliant Silk Cluster” a sales and purchase agreement for the Goods under the conditions specified in this offer and contains all essential agreement conditions.

2.2. Relations in the field of consumer protection are governed by the Civil Code of the Republic of Uzbekistan, the Law of the Republic of Uzbekistan "On Protection of Consumer Rights" and other regulatory legal acts of the Republic of Uzbekistan.

  1. Subject of the Agreement and the price of the Goods.

3.1. The Seller transfers, and the Buyer accepts and pays for the goods on the terms specified in this agreement. The ownership of the Ordered Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer and the latter paying the full cost of the Goods. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer. By signing on the courier sheet, the Buyer confirms acceptance of the goods.

3.2. Prices for the Goods are determined unilaterally and indisputably and are indicated on the pages of the online store at the Internet address:

3.3. The price of the goods is indicated in the national currency of the Republic of Uzbekistan - sum. Also, prices can be indicated in conventional units and / or foreign currency, which are paid in foreign currency through international bank cards and others.

3.4. The offer to conclude a contract for a specific product is valid during the period when the product is on the Seller's website.

3.5. The product is presented on the site through graphic images-samples, which are the property of the online store.

3.6. Due to different technical characteristics of monitors, the color of the Product may differ from that shown on the website.

3.7. The appearance of the Goods may differ from that described on the website.

3.8. At the request of the Buyer, the manager of the online store is obliged to provide (by phone, via e-mail or other electronic means of communication) the information necessary and sufficient, from the point of view of the Buyer, to make a decision on the purchase of goods.

  1. The moment of the conclusion of the contract.

4.1. The text of this Agreement is a public offer (in accordance with part 2 of Art. 369 and Art. 426 of the Civil Code of the Republic of Uzbekistan).

4.2. The agreement concluded on the basis of the Buyer's acceptance of this offer is an adhesion agreement to which the Buyer accedes without any exceptions and / or reservations.

4.3. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement. The Buyer who purchased the goods in the Seller's online store (placing the order for the goods) is considered as a person who entered into a relationship with the Seller under the terms of this Agreement.

  1. Rights and obligations of the parties.

5.1. The seller undertakes:

5.1.1. From the moment of the conclusion of this Agreement, to fully ensure all obligations to the Buyer in accordance with the terms of this agreement and current legislation. The Seller reserves the right to default on its obligations under the Agreement in the event of force majeure circumstances specified in clause 9 of this Agreement.

5.1.2. Process the Buyer's personal data and ensure their confidentiality in the manner prescribed by the current legislation.

5.2. The seller has the right:

5.2.1. Change this Agreement, Prices for Goods and Tariffs for related services, methods and terms of payment and delivery of goods unilaterally, by placing them on the pages of the online store located at the Internet address: All changes come effective immediately after publication, and are considered communicated to the Buyer from the moment of such publication.

5.2.2. Record telephone conversations and save electronic correspondence with the Buyer. The Seller undertakes: to prevent attempts of unauthorized access to information and / or its transfer to persons not directly related to the execution of Orders; timely detect and suppress such facts.

5.2.3. Without agreement with the Buyer, transfer your rights and obligations to perform the Agreement to third parties.

5.2.4. Refuse to execute the completed order if the data provided by the Buyer does not allow it to be uniquely identified.

5.2.5. If it is revealed or there is reason to believe that the payment was due to fraudulent actions of third parties, the Seller reserves the right to fulfill the obligations under the order within 90 calendar days, and upon confirmation of the fact of fraud, cancel the acceptance of the order and payment.

5.3. The Buyer undertakes:

5.3.1. Before the conclusion of the Agreement, familiarize yourself with the content and terms of the Agreement, the prices for the Goods offered by the Seller in the online store, as well as other conditions on the pages of the online store located at the Internet address:

5.3.2. In fulfillment by the Seller of his obligations to the Buyer, the latter must provide all the necessary data that uniquely identifies him as a buyer, and sufficient to deliver the Goods ordered by him to the Buyer, subject to the delivery of the goods.

5.3.3. Pay for the ordered Goods and their delivery under the terms of this agreement.

5.3.4. In order to avoid disputes, when placing an order, familiarize yourself with the information offered by the Seller on its website.

  1. Delivery of goods

6.1. Delivery of the Goods to the Buyer is carried out both within Uzbekistan and to other countries of the world on the terms specified in the section "Payment and delivery".

6.2. In order to ensure the safety of the presentation, each order is packed and delivered in transport packaging (plastic / polypropylene bag with and without handles). Pursuant to paragraph 5 of the Decree of the President of the Republic of Uzbekistan No. 2916 dated April 21, 2017, which prohibits the free issuance of plastic film bags, the inclusion of their cost in the cost of goods sold in the territory of the Republic of Uzbekistan, as well as their implementation below the cost price, the Seller has the right to charge one-time payment for transport packaging in the amount of up to 10.000 (ten thousand) sum.


  1. Terms of return and exchange of goods


7.1. Good quality goods

7.1.1. The buyer has the right to refuse the ordered goods of good quality without giving a reason at any time: before receiving it, at the time of delivery of the goods by the courier, and also after receiving it - within 10 days. Return or exchange of goods is possible when: preserved its presentation (packaging, seals, labels), consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods (sales receipt or cash register receipt). Goods of good quality (cotton, linen, silk, woolen and synthetic fabrics, goods made of non-woven materials such as fabrics - ribbons, braid, lace and other textile goods sold per meter, as well as sewing and knitted underwear, hosiery and glove products) according to List 1 to the Retail Trade Rules of the Republic of Uzbekistan, approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 75 of February 13, 2003.

7.1.2. The return of the goods is carried out through the delivery service of the Seller, for this it is necessary:

- inform the online store by the phones indicated in the Contacts section or by email;

- print and fill out an application for a refund;

- attach to the application for the return a sales receipt or a receipt of the order

7.2. Inadequate goods

7.2.1. The Buyer, upon receipt of the goods of inadequate quality, if the defects were not agreed by the Seller, has the right to demand from the Seller at his choice (with regard to food products, the buyer has this right within 24 hours after receipt):

-replacement for goods of a similar brand (model, article);

- replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;

- a commensurate decrease in the purchase price;

-immediate gratuitous elimination of product defects;

- reimbursement of expenses for the elimination of defects in goods.

7.2.2. The procedure for returning goods of inadequate quality is carried out in the manner specified in clause 7.1.2.

7.2.3. The return request must state the exact defect the product is being returned to.

7.3. Refunds to the Buyer

7.3.1. The term for consideration of the Application and the return of funds to the Customer begins to be calculated from the moment the Seller receives the Application and is calculated in working days, excluding holidays / weekends. If the application is received by the Seller after 6 pm on a business day or on a holiday / weekend, the next business day is considered the moment the Company receives the Application. The Buyer has the right to ask all the questions that have arisen to the Seller by the phones indicated in the "Contacts" section or in a letter to the e-mail address

  1. Methods of payment.

8.1. The Buyer can make payment in the following ways: 

- bank cards Uz card, HUMO;

- in cash;

- international bank cards of payment systems Visa, MasterCard and others;

8.2. More detailed information on the methods of payment for the goods is contained in the section of the website "Payment and Delivery" located at the Internet address

  1. Force majeure.

9.1. Either Party is released from liability for full or partial failure to fulfill its obligations under this Agreement, if this failure was caused by force majeure circumstances that arose after the signing of this Agreement. "Force Majeure Circumstances" means extraordinary events or circumstances that such Party could not foresee or prevent by means available to it. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, actions of state bodies of the Republic of Uzbekistan or other states, as well as any other circumstances beyond the reasonable control of any of the Parties. Changes in current legislation or regulations that directly or indirectly affect any of the Parties are not considered Force Majeure Circumstances, however, if such changes are made that do not allow either of the Parties to fulfill any of its obligations under this Agreement, The Parties are obliged to immediately decide on the procedure for eliminating this problem in order to ensure that the Parties continue to execute this Agreement.

  1. Responsibility of the parties.

10.1. For non-fulfillment or improper fulfillment of the terms of this Agreement, the Parties shall be liable in accordance with the legislation of the Republic of Uzbekistan.

10.2. All textual information and graphic images posted in the online store have a legal copyright holder, illegal use of this information and images is prosecuted in accordance with applicable law.

  1. Other conditions.

11.1. All disputes related to non-performance, or improper performance of their obligations under this agreement, the parties will try to resolve during negotiations.

11.2. If no agreement is reached during negotiations, disputes will be resolved in court in accordance with the current legislation of the Republic of Uzbekistan.

11.3. The sections of the online store that explain the terms and conditions referenced in the Offer are an integral part of this Offer.

11.4. By accepting this offer, the Buyer agrees and permits Bukhara Brilliant Silk Cluster LLC to process its personal data, including last name, first name, patronymic, date of birth, gender, place of work and position, mailing address; home, work, mobile phones, e-mail address, including collection, systematization, accumulation, storage, clarification (update, change),

use, distribution, transfer on the territory of the Republic of Uzbekistan, depersonalization, blocking, destruction of personal data, as well as their transfer to the counterparties of the Seller for the purpose of further processing (including collection, systematization, accumulation, storage, clarification (update, change), use, distribution on the territory Of the Republic of Uzbekistan, depersonalization, blocking, destruction of personal data) for conducting research aimed at improving the quality of services, for conducting marketing programs, statistical research, as well as for promoting services on the market by making direct contacts with the Buyer using various means of communication, including, but not limited to: mailing, e-mail, telephone, fax, Internet. 

11.5. The Buyer agrees and allows the Seller and the Seller's counterparties to process the Buyer's personal data using automated database management systems, as well as other software tools specially developed on behalf of the Seller. Work with such systems is carried out according to the algorithm prescribed by the operator (collection, systematization, accumulation, storage, clarification, use, blocking, destruction). Methods of processing used (including, but not limited to): automatic verification of postal codes with the code base, automatic check of the spelling of street names of settlements, clarification of data with the Buyer by telephone, postal communication with the Buyer or using a contact via the Internet, segmentation of the database by given criteria. The Buyer agrees that, if it is necessary to achieve the goals specified in this offer, his personal data received by the Seller can be transferred to third parties to whom the Seller can entrust the processing of the Buyer's personal data on the basis of an agreement concluded with such persons, if subject to the requirements of the legislation of the Republic of Uzbekistan on ensuring by such third parties the confidentiality of personal data and the security of personal data during their processing. When transferring the specified data of the Buyer, the Seller warns the persons receiving the Buyer's personal data that these data are confidential and can be used only for the purposes for which they were communicated, and require these persons to comply with this rule.

11.6. The Buyer has the right to request from the Seller complete information about his personal data, their processing and use, as well as demand the exclusion or correction / addition of incorrect or incomplete personal data by sending a corresponding written request to the Seller's name at the postal address. The consent given by the Buyer to the processing of his personal data is indefinite and can be revoked by sending a written application by the Buyer to the Seller at the postal address.